Terms & Conditions

To receive your order, custom piece, repair or resize before Christmas Day, it must be placed or lodged with Secrets by Amaar by the cut-off dates below. These terms apply to the Christmas 2026 trading period and form part of our standard Terms & Conditions. Unless stated otherwise, online cut-offs close at 11:59pm AEST (Queensland time) and in-store cut-offs close at the end of trading on the date shown.

Christmas cut-off dates at a glance

Service	Applies to	Cut-off date
Custom orders	Placed online	Monday 23 November 2026
Custom orders	Placed in-store	Monday 30 November 2026
Standard repairs	All repairs	Tuesday 1 December 2026
Warranty repairs	All warranty repairs	Tuesday 8 December 2026
Shipping for Christmas delivery	Online orders	Monday 14 December 2026
Resizing	All resizes	Wednesday 16 December 2026

Custom orders

1. Custom orders placed online must be submitted and paid in full by Monday 23 November 2026 to be completed before Christmas.
2. Custom orders placed in-store must be confirmed, with any required deposit paid, by close of trading on Monday 30 November 2026.
3. Design approvals, sizing details and any requested information must be provided promptly. Delays in responding may mean your piece cannot be completed before Christmas, even if the order was placed before the cut-off.
4. Custom orders placed after these dates will be accepted, but completion before Christmas cannot be guaranteed.
5. Custom orders are not eligible for change-of-mind returns or exchanges, in line with our standard Returns Policy.

Online orders and shipping

1. To receive your order before Christmas, online orders must be placed by 11:59pm AEST on Monday 14 December 2026.
2. This cut-off applies to in-stock items shipped to addresses within Australia. Custom orders follow the custom order cut-offs above.
3. Orders are dispatched once payment is confirmed. Delivery timeframes are estimates provided by our shipping partners and are not guaranteed.
4. Orders to rural, remote or regional areas may take longer to arrive. We recommend ordering earlier for these locations.
5. Orders placed after the cut-off will still be processed and dispatched, but delivery before Christmas cannot be guaranteed.

Repairs

1. Standard repairs must be lodged by Tuesday 1 December 2026 to be returned before Christmas.
2. Warranty repairs must be lodged by Tuesday 8 December 2026. 
3. Warranty repairs are assessed in line with our Warranty Policy. If an item is found not to be covered, you will be contacted with a quote before any work begins.
4. Repair timeframes depend on the work required and the availability of parts. Some repairs may not be completed before Christmas even if lodged before the cut-off, and we will let you know at the time of lodgement.
5. Repairs lodged after these dates will be accepted, but completion before Christmas cannot be guaranteed.

Resizing

1. Ring resizes must be lodged by Wednesday 16 December 2026 to be completed before Christmas.
2. Some rings cannot be resized, or may need extra time, depending on their design, metal or setting. Our team will advise you at the time of lodgement.
3. Resizes lodged after this date will be accepted, but completion before Christmas cannot be guaranteed.

General conditions

1. Secrets by Amaar will make every reasonable effort to meet these cut-offs. We are not responsible for delays caused by our shipping partners, severe weather, public holidays or other events outside our control.
2. Cut-off dates are subject to change. Any updates will be published on our website and communicated in-store.
3. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.
4. For questions about a specific order, custom piece, repair or resize, please contact our Customer Success team or visit your nearest Secrets by Amaar store.